Privacy Policy
Latest update: 26/10/2023
Alors Limited (“We”) are committed to protecting and respecting your privacy.
This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the General Data Protection Regulation (GDPR), the UK GDPR, the Data Protection Act 2018 and any other data protection and privacy legislation in force from time to time in the UK and Europe as applicable, the data controller is Alors Limited (Company number 13671221) with registered office at Unit A Green Barn West Down Farm, Corton Denham Sherborne, Dorset, United Kingdom, DT9 4LG.
1. Information we collect from you
We collect and process the information you give us. You may give us information about you by filling in forms on our site alorsmusic.com (“Website”) or by corresponding with us by e-mail or otherwise. This includes information you provide when you register an account to use the Website, purchase a licence, download content or when you report a problem with our Website.
The information you give us may include:
- your name;
- your address;
- your e-mail address;
- your phone number;
- your financial and credit card information;
- the name of the company which you represent;
- the industry in which your company operates; and
- your job title;
2. Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy
3. The Basis for processing your data
Alors processes your data for the performance of the contract that you have entered into for the provision of our services, and/or in order to take steps at your request to enter into the contract.
Some data is processed based on our legitimate interest in order to communicate with you in case of errors or mistakes in the Website or in your purchase.
Your consent will be required for not strictly necessary cookies and in order to send you marketing communications and in case we share some of your data with third parties for a purpose different from those comprised in this privacy policy and that is not indispensable for the provision of our services.
We may ask for your consent in other cases where we process your data. Such consent can be revoked at any time by contacting us at privacy@alorsmusic.com
4. Uses made of the information
We use information held about you:
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, licences and services that you request from us; and
- to provide you with information about other licences and services we offer that are similar to those that you have already purchased or enquired about. If you gave your consent to sign up to the newsletter we will only contact you by electronic means (e-mail or SMS). Remember that you can unsubscribe from the newsletter at any time by visiting alorsmusic.com.com/unsubcribe or by clicking the unsubscribe link in any of the newsletters you have received.
5. Disclosure of your information
We may share your information with selected third parties including:
- Suppliers of music content and sub-contractors for the performance of any contract we enter into with them or you.
- Our third-party service providers who perform functions on our behalf in connection with the operation of our business such as IT service providers, including cloud storage, analytics and communications providers, and system administrators or third parties who host and manage data.
We may disclose your personal information to third parties:
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Alors Limited, our customers, or others. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
- Any other third parties for the purpose of enabling the services you request to be provided.
- Any other third-parties with your consent.
6. Where we store your personal data
The data that we collect from you are stored in the UK and in the EEA.
All information you provide to us is stored on our webserver or our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
7. Retention period
We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. You can request deletion of your personal information at any time (see the section below on your right to erasure).
When calculating the appropriate retention period for your data, we consider the nature and sensitivity of the data, the purposes for which we are processing the data and any applicable statutory retention periods.
8. Your Rights
Right of Access
In accordance with the applicable data protection laws, you may have the right to access the personal information we process about you. We may, depending on the applicable law, be entitled to charge a nominal fee to cover some of our administration costs if your request is manifestly unfounded or excessive. We may also ask you to verify your identity and to provide further details about your request. Please contact us at privacy@alorsmusic.com
Right to Rectification
We will use all reasonable endeavours to ensure the accuracy of the Personal Information we retain about you. It is your responsibility to ensure that you submit true, accurate and complete information to us. You have the ability to change certain information online (such as title, first name, last name, organisation name, and your subscription preferences). You have the right to request that any inaccurate personal information held by or on behalf of us is corrected and any incomplete information is completed by contacting us at privacy@alorsmusic.com
Right to Erasure
Under some circumstances, you have the right to request that we delete personal information that we hold about you. If you would like us to erase the personal Information that we hold about you, please contact us at privacy@alorsmusic.com
Right to Restrict Processing
You have the right to restrict us from processing your personal information, by contacting us at privacy@alorsmusic.com where: (1) you believe that the Personal Information held by us about you is not accurate, until we can verify the accuracy of such Personal Information; (2) you believe that the processing of your personal information is unlawful; (3) you believe that we no longer have any reason to process your personal information, except for the purposes of establishing, exercising or defending legal claims, or for complying with retention obligations e.g. under tax, commercial and employment law; and (4) you object to the processing as described in in the paragraph below, unless and until we can establish that we have legitimate grounds to continue processing your personal information.
Right To Object To Processing
If you would like us to stop processing your personal information, you can request by contacting us at privacy@alorsmusic.com
You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at privacy@alorsmusic.com
Right To Data Portability
You may have the right to receive your personal information in a format that would enable you to transmit such personal information to another company. You can request this by contacting us at privacy@alorsmusic.com
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
9. Changes to our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
10. Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed at privacy@alorsmusic.com
11. DPO Contact details
You may always launch a complaint regarding our processing of your data by contacting the UK Information Commissioner’s Office with ico.org.uk